Euronet Telephone Banking Solution

供应商：Euronet

Euronet Telephone Banking interactive voice response (IVR) system offers the customer direct access to account information and transaction processing using a touch-tone or wireless telephone. Euronet Telephone Banking provides a convenient home banking service 24 hours a day, 7 days a week. It handles customers’ calls with a professionally recorded voice, prompts the caller by describing available services and information, and then provides the requested information. No longer are bank personnel burdened answering routine customer questions. If a customer does require personal assistance during regular business hours, the call can be quickly transferred to a customer service representative.

新宇集团金融电话银行系统解决方案

供应商：新宇

恒生电话银行系统

供应商：恒生

恒生公司电话银行系统是基于现代先进的计算机板卡语音集成技术、计算机语音处理技术、现代通讯技术、安全保密技术形成的银行客户服务应用软件，它通过在银行安装统一的电话接入设备，以统一客户服务号码接入当地城市电信广域网络，使银行客户通过拨打电话银行以远程通讯方式实现查询、理财、改密、挂失、传真等服务内容，有效拉近了和客户之间的服务距离，大大降低了柜台服务的压力，作为一种灵活快捷的服务，有效丰富了银行的客户服务手段和服务质量。